COOKIE POLICY
Diplo Technologies Inc.
Effective as of May 14, 2026
1. WHAT IS A COOKIE?
A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. It helps remember your preferences, secure your session, and improve your browsing experience.
2. COOKIES USED BY DIPLO
2.1 Strictly Necessary Cookies
These are essential for the platform's operation. They do not require your consent.
- diplo-session — User authentication and session (duration: session)
- diplo-cart — Current ticket cart (duration: 24h)
- diplo-lang — Language preference (duration: 1 year)
- diplo-cookie-consent — Remembers your consent choices (duration: 1 year)
2.2 Analytical Cookies
Activated only after your explicit consent.
- Anonymized audience measurement — Pages visited, time spent, traffic source. Anonymized IP addresses.
2.3 Preference Cookies
Activated after your consent, they remember your display choices and favourite cities.
2.4 Marketing Cookies
Used for ad retargeting and conversion tracking. Activated only with your explicit consent.
3. LOCAL STORAGE
In addition to cookies, Diplo Technologies Inc. uses your browser's local storage to:
- Store your consent choices
- Save your interface preferences
- Keep tickets downloaded for offline use
This data remains on your device and is never transmitted to third parties.
4. MANAGING YOUR PREFERENCES
Via the Consent Banner
On your first visit, a banner offers you the option to:
- Accept All: activates all cookies
- Decline All: deactivates all non-essential cookies
- Customize: choose by category
Via Your Browser Settings
You can manage cookies from the privacy settings of Chrome, Firefox, Safari, or Edge.
5. CONSEQUENCES OF DECLINING
- Necessary Cookies: always active, as they are essential
- Analytical Cookies: no impact on your user experience
- Preference Cookies: your choices (language, city) may not be remembered
- Marketing Cookies: less relevant advertising
6. RETENTION PERIOD
The cookies we place have a maximum duration of 13 months, in accordance with the recommendations of the CNIL and Canadian authorities.
7. UPDATES
We may update this policy to reflect technological or legal changes. The update date is indicated at the top of the document.
8. QUESTIONS AND CONTACT
Email: support@getdiplo.com
Response time: 5 business days
9. SUPERVISORY AUTHORITIES
Canada: Office of the Privacy Commissioner of Canada — 1-800-282-1376
Quebec: Commission d'accès à l'information du Québec — 1-888-528-7741
Diplo Technologies Inc.
Montréal, QC, Canada
Email: support@getdiplo.com
