GENERAL TERMS OF USE

Diplo Technologies Inc.

Effective as of May 14, 2026

1. ACCEPTANCE OF TERMS

By accessing and using the Diplo Technologies Inc. platform (website, web application, online ticketing), you agree to be bound by these General Terms of Use ("Terms").

If you do not agree to these Terms, please do not use our services.

2. DEFINITIONS

“Diplo Technologies Inc.”: Diplo Technologies Inc., a Canadian corporation with its head office located in Montréal, Québec, Canada.

“Platform”: All Diplo Technologies Inc. services, including the website (getdiplo.com), the web application, and tools dedicated to Organizers.

“Organizer”: Any person or entity creating and publishing events via the Platform.

“User” or “Customer”: Any person using the Platform to discover, book, or purchase tickets.

“Event”: A concert, festival, party, or any other event published on the Platform.

“Ticket”: A digital access pass issued by Diplo Technologies Inc. granting entry to an Event.

3. ACCESS TO THE PLATFORM

3.1 Access Requirements

Minimum age: 16 years old (or with parental consent).

Legal capacity: You declare that you have the legal capacity to enter into a contract.

Registration:

• Users: optional for browsing, required for purchase
• Organizers: mandatory with identity verification (KYC)

3.2 Account Creation

• You agree to provide accurate and up-to-date information
• You are responsible for the confidentiality of your login credentials
• Any activity from your account is presumed to be carried out by you
• In case of unauthorized use, contact support@getdiplo.com immediately

3.3 Account Suspension

Diplo Technologies Inc. reserves the right to suspend or close any account in the event of:

• Violation of the Terms
• Fraudulent activity
• Unauthorized resale of tickets
• Inappropriate behaviour

4. DESCRIPTION OF SERVICES

4.1 For Users

• Discover events (by city, genre, date)
• Purchase tickets in a few clicks
• Receive tickets by email and access them in your account
• Manage your favourites and history
• Request a refund (subject to policy)

4.2 For Organizers

• Create and publish events
• Configure multiple ticket categories
• Track sales in real-time
• Scan tickets at the entrance
• Receive funds via Stripe Connect

5. USE OF THE PLATFORM

5.1 Authorized Use

• Purchase tickets for your personal use or for friends and family
• Publish legal events that comply with Canadian laws
• Interact courteously with other users

5.2 Prohibited Uses

Fraudulent activities:

• Using stolen payment information
• Purchasing tickets with no intention to pay
• Abusing the refund system
• Creating fake accounts

Resale:

• Reselling tickets at a price higher than the purchase price is prohibited
• Reselling on third-party platforms is prohibited
• Diplo Technologies Inc. reserves the right to invalidate any resold ticket

Security breaches:

• Attempting to bypass security measures
• Using bots, scripts, or automated tools
• Carrying out denial-of-service (DDoS) attacks

Violation of rights:

• Using the Platform for illegal activities
• Violating intellectual property rights
• Impersonating another person

Any violation may result in immediate account suspension and legal action.

6. PURCHASES, PRICING, AND PAYMENTS

6.1 Price Display

All prices are displayed in Canadian dollars (CAD) and include:

• Unit price of each ticket
• Diplo Technologies Inc. service fees
• Applicable taxes (GST 5% + QST 9.975% if applicable)

6.2 Payment Methods

• Credit / debit card (via Stripe)
• Apple Pay / Google Pay

6.3 Service Fees

Diplo Technologies Inc. applies a fee to each ticket sold. The rate depends on the Organizer's subscription plan:

User-to-User Resale (marketplace): a 20% commission on the resale price is collected by Diplo Technologies Inc. on each resold ticket.

Payment processing fees (Stripe): approximately 2.9% + 0.30 $ CA per transaction, charged to the buyer.

Applicable taxes: GST 5% + QST 9.975% where applicable.

The full breakdown (subtotal, fees, taxes) is displayed at checkout before any confirmation.

6.4 Confirmation and Ticket Delivery

Once the payment is confirmed, you will receive:

• A confirmation email
• Your digital tickets (QR code)
• A detailed receipt

Tickets are also accessible in the “My Tickets” section.

6.5 Payout Account — Where to Link Your Bank Account

Diplo Technologies Inc. never collects, stores or processes bank account details. Payments and payouts are operated by our payment partner Stripe (Stripe Payments Canada, Ltd. and its affiliates).

Anyone receiving money on the Platform must link a Stripe Express payout account, created and managed directly with Stripe:

Important details:

• The bank account number (or IBAN) is entered on Stripe's secure pages, never in a Diplo form.
• Changing a bank account, payout frequency and supporting documents are managed from the Stripe Express dashboard, reachable through the “My payouts” button in your Diplo account.
• Diplo only receives limited information from Stripe: account status (to complete, under review, active), payouts enabled or not, balances and payout history. Diplo has no access to the bank account number.
• No payout is possible until the Stripe account is active and identity checks are completed. Funds remain pending until then.
• Payout timelines, withholdings and possible reserves are determined by Stripe and its service terms (Stripe Connected Account Agreement), which you accept when linking your account.

7. REFUND POLICY

7.1 Cancellation by the Organizer

In the event of cancellation by the Organizer, a full refund will be issued within 14 days, including Diplo Technologies Inc. fees.

7.2 Cancellation by the User

In accordance with the Loi sur la protection du consommateur du Québec, tickets for events on a fixed date are not eligible for the 7-day right of withdrawal.

The Organizer may grant a refund at their discretion (to be requested in the “My Tickets” section).

7.3 Non-Recoverable Fees

Bank processing fees (Stripe) remain the responsibility of the party that initiated the transaction and are not recoverable.

7 bis. LOYALTY PROGRAM — DIPLO REWARDS

Diplo Rewards is a free loyalty program, exclusively for Users with a Diplo account. It allows you to earn points on ticket purchases and referrals, then exchange them for rewards.

7 bis.1 Earning Points

• Ticket Purchase: 1 $ CA spent = 0.50 points. Points are credited after payment confirmation and are calculated on the subtotal before taxes.
• Referral: when a referee signs up with your invitation link and makes their first ticket purchase, the referrer receives 50 points. The referee receives 50 welcome points upon registration.
• Tier Multiplier: points earned on purchases are multiplied according to your tier (see 7 bis.3).

7 bis.2 Spending Points

• Fixed conversion rate: 50 points = 1 $ CA discount. This rate applies to all rewards available in the catalogue.
• Points are exchanged for a reward code in the format DR-XXXXXX-XXXX, to be used on the Platform when purchasing a ticket.
• Code validity: 30 days from the exchange date. An automatic reminder is sent by email 15 days before expiration. After this period, the code is deactivated and the spent points will not be returned.
• A reward code is personal, cannot be combined with other codes, is non-refundable, and cannot be exchanged for cash.

7 bis.3 Tiers

The tier is determined by the total lifetime points earned (not the available balance). It updates automatically.

7 bis.4 General Program Conditions

• Points have no monetary value and cannot be bought, sold, transferred, or inherited.
• Diplo Technologies Inc. reserves the right to cancel points obtained through fraud, fake referrals, cancelled/refunded purchases, or in violation of these Terms.
• Diplo Technologies Inc. may modify, suspend, or terminate the program at any time, with reasonable notice when it affects acquired balances.
• If the User closes their account, any current points and codes are permanently forfeited.

8. LIABILITIES

8.1 Liability of Diplo Technologies Inc.

Diplo Technologies Inc. is a technology intermediary between Organizers and Users.

We are not responsible for:

• The physical organization of the event
• The cancellation, postponement, or modification of the event
• Physical security at the event venue
• The behaviour of artists or other attendees

Limitation of Liability: In no event shall Diplo Technologies Inc. be liable for indirect, consequential, or special damages. Our liability is limited to the amount paid for the ticket in question.

8.2 Liability of Organizers

Organizers are responsible for:

• The accuracy of the published information
• The actual holding of the event
• Compliance with safety standards and legislation
• Refunds in case of cancellation
• Managing legal authorizations (alcohol, public, etc.)

8.3 Liability of the User

You are responsible for:

• The accuracy of the information you provide
• The safekeeping and confidentiality of your tickets
• Complying with event rules and safety instructions
• The payment for your purchases

9. INTELLECTUAL PROPERTY

All elements of the Platform (logo, trademarks, design, source code, database) are protected by Canadian copyright law and belong to Diplo Technologies Inc.

Diplo Technologies Inc. grants you a limited, non-exclusive, and revocable license to use the Platform for personal purposes.

The following are prohibited: reproduction, copying, reverse-engineering, scraping, and database extraction.

10. PERSONAL DATA

See the Privacy Policy for full details.

Contact: support@getdiplo.com

11. SERVICE AVAILABILITY

Diplo Technologies Inc. strives to keep the Platform accessible 24/7 but does not guarantee uninterrupted availability.

Force Majeure: Diplo Technologies Inc. will not be liable for interruptions due to natural disasters, power outages, cyberattacks, or failures of third-party providers.

12. AMENDMENTS TO THE TERMS

Diplo Technologies Inc. reserves the right to amend these Terms at any time. Substantial changes will be notified by email with 30 days' notice.

Your continued use of the Platform constitutes acceptance of the new Terms.

13. TERMINATION

You may close your account at any time through your settings or by writing to support@getdiplo.com. Deletion will be effective within 30 days (subject to accounting obligations).

14. GOVERNING LAW AND JURISDICTION

Governing Law: The laws of Quebec and Canada.

Competent Courts: The courts of Montréal, Québec, Canada.

Consumer Exception: In accordance with the Loi sur la protection du consommateur du Québec, consumers may bring matters before the courts of their place of residence.

15. DISPUTE RESOLUTION

15.1 Amicable Resolution

Email: support@getdiplo.com — Response time: 5 business days.

15.2 Mediation

• Office de la protection du consommateur (OPC) — 1-888-672-2556

16. CONTACT

Diplo Technologies Inc.

Montréal, QC, Canada

Email: support@getdiplo.com