REFUND POLICY

Diplo Inc.

Effective since May 14, 2026

This policy sets out the rules that apply to refunds for tickets purchased on Diplo Inc..

1. General principle

Under Quebec's Consumer Protection Act, tickets for events held on a specific date are not subject to an automatic right of withdrawal.

2. Cancellation by the organizer

If the organizer cancels the event outright, you are refunded in full (including Diplo Inc. fees) within 14 days.

3. Postponed event

If the event is postponed, your ticket remains valid for the new date. If you cannot attend, you may request a refund within 30 days of the postponement announcement.

4. Major change

If there is a substantial change (venue, main lineup), you may request a refund within 14 days of the change.

5. Force majeure

Cancellations due to force majeure may result in a credit or a refund, according to the conditions set by the organizer.

6. How to request a refund

• From your account → My tickets → Request a refund
• Or by email at support@getdiplo.com with your order number

7. Processing times

Refunds are issued to the original payment method. Allow 5 to 10 business days for the credit to appear after processing.

8. Banking fees

Payment processing fees (~2.9% + 0.30 $ CA) are not recoverable and remain payable by the party that initiated the transaction.